'Return' refers to the process of returning the product purchased by the Buyer on the Joybean website to the Seller.
Situations for Returns:
The following situations may arise where a return request can be made:
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Product received is defective or damaged.
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Product was damaged during shipping.
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Product(s) were missing or incomplete.
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Incorrect product(s) were sent by the Seller.
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The product size is incorrect or doesn’t fit.
We encourage the Buyer to thoroughly review the product listing, including size charts and descriptions, before making a purchase.
Overview
At Joybean, we aim to provide our customers with quality products. Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
Refund Process
Refunds will only be processed after the product is returned and inspected by the Seller. Refunds will be processed within 10 working days once the product is verified.
Return Process
To initiate a return, the Buyer must send an email to customercare@r2sportswear.com with the following mandatory details:
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3 clear images of the product received (showing the top, bottom, and side).
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Order number.
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A clear reason for the return.
Important Notes
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All return requests must include the required information mentioned above. Failure to provide the necessary details may result in the rejection of the return request.
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Please avoid sending back any used footwear or products. Any used items returned will be considered invalid, and the Buyer will bear the cost of both the return and reshipping.
Can I Exchange My Product?
Unfortunately, we do not offer exchanges. If you wish to receive a different product, you can place a new order for the desired product and initiate a return request for the original product.
Do I Need to Return a Free Gift When Returning a Product?
Yes. If a free gift was included as part of your order, it must be returned along with the original product.
Can I Return Part of My Order?
Yes, you can return individual items from your order. If you ordered multiple products, you can initiate a return for some or all items.
Can I Cancel My Order?
You may cancel your order only before the product has been dispatched. Orders cannot be canceled once they have been shipped.
Claim Policy
Claims will only be entertained in the case of manufacturing defects. These claims are admissible when the product has been used appropriately. Minor defects will be addressed with a repair or replacement.
Definition of Major Manufacturing Defects:
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Damaged or discolored upper material.
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Broken or damaged sole or insole.
Important Note
To proceed with the claim, please ensure the product is returned with all original packing, tags, and invoices. If the returned product does not meet the criteria of a manufacturing defect, no refund will be issued, and the product will be reshipped to the Buyer at their cost.
Refund Policy
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Refunds will be processed only after the returned product is verified by the Seller for manufacturing defects, wrong product received, or wrong size received. The refund will be made through the same payment method used by the Buyer during purchase.
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Refunds will be processed within 10 working days from the date the product is received.
Contact Us
For any clarifications or further information regarding returns, refunds, or exchanges, please feel free to
email us at customercare@r2sportswear.com
**This Refund & Return Policy is designed to protect both Buyers and Sellers and ensure fair practices in the online marketplace. By purchasing from Joybean, you agree to abide by the terms and conditions laid out in this policy.
